FAQ’s

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Technical Support

Be sure to insure the mailing for $1250, the sale value of the score if it gets lost. Don’t think it won’t happen, it has happened more than once.

Send the score to:
Chadwick Creative Arts
6 Nantucket Court
Medford NJ 08055

Assuming you followed directions, no markings should be in the score, only Post-It Notes. Take out the Post-It Notes (wasn’t that easy?), return the score to shipment-ready state (score removed from the binder rings and bound using binder clips to the folder backing) and simply mail the score back.

If your cue score came in a binder, remove the sheet music from the binder rings and bind it to the folder backing (see image below). Do not ship the score back with the music in the rings, or loosely flopping around, as it will damage the rings and/or music!

If you did not follow directions and you made pencil marks in the score, erase all pencil marks carefully and thoroughly, and without damaging the score in any way. A full sized proper rubber eraser, not just the one on the back of that pencil that has been sitting in your drawer for two years, is highly recommended. Scores returned with pencil marks and/or other material are charged a $100 damage fee for repair, regardless of how many or how few markings there are. Scores returned beyond re-use (such as scores written into with pen or trashed beyond the ability to be rented to others) will be returned to you and you will be responsible for the purchase price of the score (see your contract for details).

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Each version of PowerPoint has different methods of doing this. If you are working with a very old version of PowerPoint, you may need additional assistance directly.

Essentially, you want to change the page size of the Master slide. Once that is done, PowerPoint should apply that change to all slides. Make sure you make your changes to BOTH the default slide, and the layout slide under Master Slide View.

For example, if your projector is static (unmovable) and is throwing the projection too low, you can create a page layout that is taller and move the text area to the top or bottom of the page, leaving the rest blank.

Please call or email if you need additional help. There is no charge for resizing a slideshow so long as the width remains the same. If you are changing the ratio of width to height, it will affect the slideshow dramatically and the show will need to be reformatted. There is a charge for this based on an hourly rate, but this process typically takes only an hour or two.

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Refer to the documentation included with your rental for the recommended methods.  It is highly recommended you follow the cue number scheme, which corresponds to cue numbers listed in the NOTES for each slide (NOT the PowerPoint slide number!).

If you are only cutting slides, and not adding them, you can hide them instead of deleting them. The slideshow will simply pass over the slide you “cut” in this way. To hide a slide, right click on it and select “Hide Slide” from the bottom of the dropdown.

When looking at the slideshow in Presenter View, you will see the notes field on the right hand side of your screen. That is the cue number which ties to the marked piano-vocal score you received.

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Supertitles are formatted for use on a standard screen dimension that is a ratio of 1 to 8, but can be altered for almost any screen size.  How large the receptor screen is depends on how far your projector will be and what kind of projection it provides. Most projectors have multiple ways to adjust the image size. It is recommended that if you are building a screen for these titles, get a sample slide in advance and project it in your venue.

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It depends on your performance space, the distance between your projector and the receiving surface, and how many lights it’s going to have to break through.  As long as you’re not in an enormous municipal auditorium, most modern projectors are more than adequate.  If you really want to get fancy, you could look into “rear projection” options as well.

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